Welcome to Streams of Hope

Conflict resolution and communication skills

Identify what are the triggers that cause conflict for clients

  •  Explore the client’s current response to conflict
  • Work with the client to learn how to communicate their initial suggestions towards collaborative conflict resolution
  • Encourage the client to identify and communicate the underlying concern in a conflict.
  • Teach the client to actively listen to others and consider their opinion and work towards a mutual agreeable solution.